Customer Service Representative - Agent

Please read this post and see link to the application below.

Note… if you don’t have insurance experience and, after reading through this post , you think you meet the requirements, we would love to hear from you.

Licensed or experienced in insurance? We’re obviously interested in your application as well!

The Ryan Agency is seeking an individual who likes people, has a heart to serve others, and desires to be part of a team that works well together in a fast-paced office environment.

The Introduction:

We are seeking a Customer Service Representative who will work directly with clients who call or visit the agency.

About Us:

The Ryan Agency is one of the largest and fastest-growing Independent Insurance Agencies in the tri-county area. We serve clients across New York and Pennsylvania but concentrate on our local footprint in Steuben, Allegany, and Livingston counties.

The Ryan Agency has been operating for the past 55 years. Though we’ve got some history, the agency is on the leading edge in the use of technology.

We represent 30+ insurance companies, that insure 15,000+ of your friends and neighbors as well as 1,000+ Businesses and Organizations.

The average staff person has been with the agency for 12 years and has 15 years of insurance experience. Our agency’s work culture is one where the client is the priority. Our stakeholders and staff are expected to work together and be accountable to one another, for our clients’ benefit. Working together with integrity in our relationships, wisdom in our advice, and excellence in service is our mission.

Apply only if you truly desire to serve others and are willing to hold yourself accountable to our clients, our stakeholders, and your fellow staff members.

Though the agency has won numerous industry, company, and community awards for service, we pride ourselves most on how our clients perceive the service we provide.

The Position:

The roles that are currently open are that of a Customer Service Representative. The Customer Service Rep position would require an applicant to seek a Property & Casualty License and previous insurance experience. 

This is a full-time position. The pay level will be commensurate with the applicant's skill set, and experience. 

Is this position for me? What does this position entail?

An applicant for either position will need to be someone who:

• Likes People – Can you put other people’s needs first and desires to serve and solve problems? Your general disposition and tone must support this!
• Team Player – Do you enjoy working with others and are you willing to be held accountable by your teammates?
• Multi-Tasker – Are you able to work in a fast-paced office with constant interruptions while maintaining an eye for detail?
• Desire to Learn – Do you have a desire to learn and grow in a position and broaden your perspective?
• Good Communicator – Are you able to speak, write and type in an organized, understandable fashion?
• Computer/Technology Experience – Can you type at around 40 words per minute? Do you know your way around a computer, web browser, and word processor?
• Work Hours – 8:30AM to 5PM Monday through Friday.
• Long Term Commitment – We’re looking for candidates who could see themselves in this environment for the long term.
• Reliability – Can our clients and other team members count on you consistently?

The Location:

The position could end up working in any of our three locations, however this is likely to be a Hornell office location position.

• Primary Position Opening: Hornell NY - 57 Broadway
• Jasper NY - 3832 St Rte 417
• Wellsville, NY - 186 S. Main St.

 Initial training will primarily occur at our Hornell office on 57 Broadway, Hornell. The office is located at the end of Broadway Mall next to OTB and Peebles Department Store.

The Benefits:

• Competitive hourly and bonus compensation – Pay rate will be negotiable based on skills and experience.
• Paid Time Off
• Holiday Pay
• 401k with company match
• Company-paid Life and Disability Insurance
• Access to Voluntary Life, Health, and Vision Insurance
• Added bonus: Our agency has never had a layoff.

Applying:

• If you don’t feel you have the above qualifications, this job may not be for you. And that’s OK!
• A complete interview process will likely involve at least two interviews meetings. Some of the meetings will include testing for the attributes outlined above.
• After completion of the immediate next steps below, we will select some of the applicants for an initial web conference or phone interview.

STOP!! PLEASE TAKE NOTE OF NEXT STEPS.

ALL applicants must apply ONLINE. We will NOT be taking paper applications, cover letters or resumes at our office. If still interested, see next steps below:

1. ONLINE APPLICATION: Interested applicants should fill out our Ryan Agencies Job Application by clicking here .  You may receive a redirect notice from this link. Be not afraid)

2. COVER LETTER: We would like a cover letter to be uploaded with the Online Application. This should be a letter that you write specifically for this job. The cover letter could include why you are the right fit for this position. Sell yourself. (Hint… Best to not upload a templated cover letter.)

3. RESUME: Your Resume may also be uploaded with the above Online Application 

4. REFERENCES: The Online application will require at least two references of former suitable co-workers or employers. Former employers listed as references are given more weight than others. Contact information will be require

Thank you for your interest in our open position. We hope you will apply!