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    Customer Service Representative Job Description and Application Link Below:

    Customer Service Representative

    The Ryan Agency seeks an individual who likes people and desires to be part of a team that works well together in a fast-paced office environment. 


    Introduction:

    We seek a Customer Service Representative who will work directly with our clients.


    About Us:

    The Ryan Agency is one of the largest and fastest-growing Independent Insurance Agencies in the tri-county area. We serve clients across New York and Pennsylvania but concentrate on our local footprint in Steuben, Allegany, and Livingston counties.


    The Ryan Agency has been serving the area for 60 years. Though we’ve got some history, the agency is on the leading edge in the use of technology. 


    We represent 30+ insurance companies that insure 15,000+ of your friends and neighbors as well as 1,000+ Businesses and Organizations. 


    The average staff person has been with the agency for ten years and has over fifteen years of insurance experience. Our agency’s work culture is one where the client is the priority. Our stakeholders and staff are expected to work together and be accountable to one another for our clients’ benefit. Our mission is to work together with integrity in our relationships, wisdom in our advice, and excellence in service. 


    Apply if you are willing to hold yourself accountable to our clients, stakeholders, and fellow staff members.

    Though the agency has won numerous industry, company, and community awards for service, we pride ourselves most on how our clients perceive the service we provide.


    The Position:

    The position to be filled will depend on the candidate’s background, skillset, and experience. The role will work towards a customer-facing Service Representative. The position may require an applicant to obtain a Property & Casualty License eventually. 

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    This is a full-time position at a pay level commensurate with the applicant's skill set, experience, and the role filled.



    Is this position for me?:

    An applicant for either position will need to be someone who:

    • Likes People – Puts other people’s needs first and desires to serve and solve problems. 
    • Team Player – Enjoys working with, and be willing to be held accountable by others.
    • Multi-Tasker – Able to work in a fast-paced office while maintaining an eye for detail.
    • Desire to Learn – Looks to grow in their position and broaden their perspective.
    • Good Communicator – Must speak, write and type in an organized fashion.
    • Computer/Technology Experience – Must be able to type at least 40 words per minute (we test for this) and know their way around a computer, web browser, and word processor.
    • Work Hours – 9 AM to 5 PM Monday through Friday.

    The Location:

    Will primarily be working in our Hornell office at 57 Broadway, Hornell. However, there may be times that the position would require to work from either our Jasper or Wellsville offices. The office is located at the end of Broadway Mall next to what used to be OTB and Peebles Department Store.

    Ryan Agency - The Location

    The Benefits:

    • Competitive hourly and bonus compensation – The pay rate will be negotiable based on skills and experience.
    • Paid Time Off
    • Holiday Pay
    • 401k with company match
    • Company-paid Life and Disability Insurance
    • Voluntary Employee, Spouse and Child Life, and Vision Insurance
    • Access to Health Insurance


    The Process:

    • Our interview process will likely involve two (2) meetings. A Work Skills and Personality Profile Test will be part of that process.
    • After completing the immediate next steps below, we will select some of the applicants for an initial web conference or phone interview.


    How to Apply:

    1. ONLINE APPLICATION: Please Complete our online Application by clicking the link below: https://www.cognitoforms.com/TrustedInsurance1/RATheRyanAgenciesJobApplication
    2. COVER LETTER: A cover letter may be uploaded with the Online Application for this job. (Hint… this step would result in bonus points, especially if it demonstrated you were writing it specifically to us!)
    3. RESUME: You may upload your resume using the online application above.
    4. THREE (3) REFERENCES: The Online application requires three references of former co-workers or employers suitable as references. Please provide their contact information on the application.


    BTW... Your information is kept confidential. We will NOT share your application with any other organizations or businesses.


    Here is the Application Link again:

     https://www.cognitoforms.com/TrustedInsurance1/RATheRyanAgenciesJobApplication


    Thank you for your interest in our organization. We hope you’ll apply!


    Get your Quote

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