The Ryan Agency is seeking an experienced, top-notch Customer Service Representative to be part of the team!
Choosing to work in the insurance industry is wonderful for people who want their days filled with customer interactions, enjoy varied tasks, and like the idea of each day being different from the day before.
What will our CSR do in a day?
Primarily, your role will be to assist clients who call or visit the agency. The Ryan Agency is a busy office, so you will be asked to support many of the departments within the agency. Tasks will include:
- Performing several computer-involved tasks, such as taking payments and making changes to policies
- Performing data entry
- Taking photographs of client vehicles
Is this position for me?
We are looking for someone who:
- Likes people, someone who enjoys talking to many people daily and serving others.
- Enjoys problem solving.
- Is a team player
who likes working as part of a group, performing tasks well, and being accountable to teammates.
- Is a multi-tasker who likes a fast-paced office and can work effectively through interruptions.
- Has attention to detail.
- Has a desire to learn and grow.
Many of our employees started in CSR positions and have grown to higher-level roles in the agency. We are looking for someone open to learning new things and with an eye on the future. We offer various training and development opportunities to support your career growth.
- Is a good communicator
with above-average, organized, thoughtful written and verbal communication skills.
- Has computer/technology experience,
can type at least 40 words per minute, and feels comfortable with computer application interfaces.
- Is able to work
8:30AM to 4:30PM Monday through Friday, with no weekend or evening shifts. We value work-life balance and strive to provide a flexible work schedule.
- Is looking for a long-term commitment.
- Is reliable.
Our clients and other team members must be able to count on you consistently, just as you will count on them.
Insurance-related experience is not required; however, service experience in an office environment and an excited outlook about learning something new would be necessary.
What are the benefits?
- A role on a well-respected team that is committed to the community, its clients, and each other
- Competitive hourly and bonus compensation. The pay rate will be based on skills and experience.
- Paid Time Off
- Holiday Pay
- 401k with company match
- Company-paid Life and Disability Insurance
- Access to Voluntary Life, Health, and Vision Insurance
- Added bonus: Our agency has never had a layoff.
Location:
The position could end up working in any of our three locations in Hornell, Jasper, or Wellsville, partially based on your preference and our needs. Initial training, which will be comprehensive and tailored to your needs, will primarily occur at our Hornell office, located at 57 Broadway, Hornell, at the end of Broadway Mall.
About Us:
The Ryan Agency is one of the largest and fastest-growing Independent Insurance Agencies in the tri-county area. We serve clients across New York and Pennsylvania, representing 30+ insurance companies that insure 15,000+ of your friends and neighbors and 1,000+ businesses and organizations. We’ve been serving the area for more than 60 years, so we have our roots and some history, but we are also progressive with the use of technology. As a Customer Service Representative, you will play a crucial role in serving our community.
Our staff members average over 10 years with the agency. Our work culture prioritizes serving our clients. Your fellow teammates are expected to demonstrate respect and appreciation for one another while being held accountable. The office environment seeks to be pleasant and positive, making coming to work enjoyable. Our mission is to “work together with integrity in our relationships, wisdom in our advice, and excellence in service.”
Applying:
To apply, please click on the 'APPLY HERE' link below and fill out the online application form. If you are a good fit, we will start the interview process with a video or phone interview, followed by a short series of in-person interviews or additional calls. We appreciate your interest in joining our team and look forward to learning more about you.
Does this role sound right for you? If so, please apply! We look forward to learning about you.
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